Shipping Policy

Thank you for shopping with us. Please review the details below to understand how your order will be processed and delivered.

Order Processing Time

All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

You will receive a confirmation email with tracking information as soon as your order has been dispatched.

Estimated Delivery Times

Please note that delivery times are estimates provided by our shipping carriers and are not guaranteed. Factors such as customs processing, local courier delays, weather conditions, or high-demand periods (e.g., holidays) may extend delivery times beyond the estimate above.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can monitor your package's journey in real time.

Customs, Duties, and Taxes

For international orders, your shipment may be subject to import duties, taxes, or customs fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.

Shipping Delays

While we work hard to ensure timely delivery, occasional delays can occur due to factors outside our control, including but not limited to:

• Customs clearance processing
• Extreme weather conditions
• Carrier service disruptions
• Peak shopping seasons (e.g., holidays, sales events)

If your order is significantly delayed beyond the estimated delivery window, please contact our customer support team and we'll help track down your package.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately after placing your order — we'll do our best to update it before dispatch, though we cannot guarantee changes once an order has been processed.

Lost or Missing Packages

If your tracking information shows your package as delivered but you haven't received it, please check with neighbors, household members, or your local delivery office first. If the issue isn't resolved, contact our support team within 14 days of the delivery date so we can investigate with the carrier.

Contact Us

If you have any questions about your order or this shipping policy, please reach out to our customer support team — we're happy to help.